Terms and Conditions

Terms and Conditions

Welcome to Damp Gone SA! By accessing and using our website (www.dampgone.co.za) and purchasing our products or services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or services.

1. Acceptance of Terms

By accessing our website or purchasing our products, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

2. Definitions

• “Damp Gone SA” refers to the company, its employees, and affiliates.
• “You” or “Customer” refers to any individual or entity that accesses our website or uses our services.

3. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others or restrict their use and enjoyment of the website. You must not misuse our website by knowingly introducing viruses, trojans, worms, or other harmful materials.

4. Product Information and Accuracy

We make every effort to display our products and information accurately. However, we do not guarantee that descriptions, colors, images, or other content on our website are complete, reliable, current, or error-free. If you have any questions about a product, please contact us before purchasing.

5. Orders and Payments

• Order Acceptance: All orders are subject to acceptance by Damp Gone SA. We reserve the right to refuse or cancel any order for any reason, including availability, errors in product information, or pricing issues.
• Pricing: All prices listed on our website are in South African Rand (ZAR) and are inclusive of VAT (where applicable). We reserve the right to change prices without prior notice.
• Payment: Payment must be made at the time of order via the payment methods available on our website.

6. Shipping and Delivery

• Shipping: Orders are processed within 3-7 weekdays after payment confirmation. Shipping times may vary based on location and courier service availability.
• Delivery Times: While we strive to deliver orders promptly, we cannot guarantee specific delivery times. Any delivery dates provided are estimates only.
• Delivery Charges: Shipping costs will be calculated and added to your order at checkout. You are responsible for providing accurate shipping information.

7. Returns and Refunds

• Returns: If you are not satisfied with your purchase, you may be eligible to return it within 7 days of receiving the item. To be eligible, the product must be unused, in its original packaging, and accompanied by a proof of purchase.
• Refunds: Approved returns will be refunded to the original payment method within 14 days of receiving the returned item.
• Non-Refundable Items: Certain items may be ineligible for return or refund due to hygiene, safety, or custom-made requirements. Please contact us for more information.

8. Limitation of Liability

To the maximum extent permitted by law, Damp Gone SA shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our website or products. This includes damages for loss of profits, data, or other intangible losses, even if we have been advised of the possibility of such damages.

9. Warranty Disclaimer

Damp Gone SA products are provided “as is” and “as available” without warranties of any kind, whether express or implied. We disclaim any and all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

While we strive for high product quality, results may vary based on application conditions and methods. Please follow our Application Guide for best results, and contact us if you have any questions.

10. Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Damp Gone SA and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or exploit any content without our prior written permission.

11. User-Generated Content

If you submit any content, including reviews, comments, or feedback, you grant Damp Gone SA a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and distribute this content in any media. You agree that you are solely responsible for any content you submit and that it does not infringe on the rights of any third party.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising from these terms or your use of our website or services shall be resolved in the competent courts of South Africa.

13. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our website or services constitutes acceptance of the updated terms.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Damp Gone SA
📧 Email: info@dampgone.co.za
📞 Phone: 084 382 2976 | 079 111 9902
🌐 Website: www.dampgone.co.za

This Terms and Conditions document is designed to ensure transparency and protect both Damp Gone SA and our customers. Thank you for choosing Damp Gone SA!